Refund and Cancellation Policy

Last Updated: November 30, 2025

At HairSkin Medix (AVAN DERMA PRIVATE LIMITED), we maintain a strict policy regarding medical treatments and pharmaceutical products. Please read the following terms carefully before making a purchase.

1. Medicinal Products & Kits

A. No Cash Refunds

We do not provide cash refunds for any medicine kits or prescription products once an order has been placed and processed.

B. Conditions for Refund

A refund will only be processed under the following two specific conditions:

Incorrect Order: The medicine kit delivered is different from the one ordered/prescribed.
Expired Product: The medicine delivered was already past its expiry date at the time of the order.

C. Replacement Policy

If a product is damaged during transit or is found to be defective, we will provide a replacement only.
To be eligible for a replacement, you must report the damage to wecare@hairskinmedix.com within 48 hours of delivery with supporting evidence (unboxing video or photos).

2. Consultations & Appointments

Cancellation: You must provide at least 24 hours' notice to reschedule or cancel an appointment.
Forfeiture: Failure to provide 24 hours' notice or failure to show up for an appointment (No-Show) will result in the forfeiture of the booking fee/deposit. No refunds will be issued for missed appointments.

3. Treatment Packages

Pre-paid treatment packages (e.g., Laser, GFC, Peels) are non-refundable and non-transferable.
In extreme medical cases where a patient is advised by our doctors to stop treatment, a credit note may be issued at the sole discretion of management, but no cash refunds will be provided.
All packages expire 12 months from the date of purchase.

4. Refund Processing (If Eligible)

In the rare event that a refund is approved (due to incorrect or expired items), it will be credited to the original payment source within 7 to 10 working days.

5. Contact Us

For any issues regarding your order, please contact our support team:

AVAN DERMA PRIVATE LIMITED
3,FLOOR-2ND,PLOT-1A,SWEET HOME, PANDURAN, NAIK ROAD,
SHIVAJI PARK, MAHIM, MUMBAI, MAHARASHTRA, INDIA, PIN: 400016
Email: wecare@hairskinmedix.com
Phone: +91 93722 90227