Privacy Policy

Last Updated: November 30, 2025

Welcome to our website/mobile site, accessible at https://hairskinmedix.com (the "Site"). This privacy policy (the "Privacy Policy") outlines the procedures of Avan Derma Private Limited ("we", "our", or "us") regarding the collection, use, maintenance, protection, and disclosure of information, including your Personal Information, on the Platform and the services, features, content, applications, and products we offer (collectively, the "Services").

By creating an account or continuing to use our platform, you acknowledge and consent to the practices described in this Privacy Policy. Please read this Privacy Policy in conjunction with our Terms of Service. Any capitalized terms used but not defined in this Privacy Policy have the meaning given to them in the Terms.

Compliance and General Terms

This Privacy Policy is published in compliance with:

• Section 43A of the Information Technology Act, 2000 ("IT Act");
• Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 ("SPDI Rules"); and
• Regulation 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 ("Intermediaries Guidelines").

General Terms of Agreement

• By accessing the Platform, you confirm you have the capacity to enter into a legally binding contract under the Indian Contract Act, 1872.
• If you disclose personal information relating to other people, you represent that you have the authority to do so.
• We may update this Privacy Policy periodically. Your continued use of our services signifies acceptance of the revised terms.
• If you are accessing Services from an overseas location, you do so at your own risk and are liable for compliance with local laws.

1. Privacy Policy Applicability

This Privacy Policy applies only to information we collect through our Services, emails, texts, and other electronic communications. It does not apply to information collected by any third-party that you use in connection with their services.

2. Information Collected

A. Categories of Personal Information

Personal Information includes data such as your Name, email, contact number, date of birth, age, gender, and address. It may also include Aadhaar number, PAN, or tax identification numbers where required for medical or regulatory compliance.

B. Information You Provide Us

• Registration Details: Phone number and name verified via OTP.
• Service Details: Height, weight, lifestyle habits, diet, and exercise patterns.
• Payment Information: Card details and billing address (processed via secure gateways).
• User Contributions: Ratings, reviews, and photos posted at your own risk.

C. Sensitive Personal Data or Information (SPDI)

We collect Health Information including medical history, laboratory results, and nutritional deficiencies. By using the Service, you consent to the recording and storage of consultation notes and recommendations for quality and therapeutic purposes.

D. Automatic Information and Tracking

We use Cookies and Mobile Device IDs (IDFA/GAID) to recognize you, store preferences, and track usage for analytics. We may also store Location data to provide jurisdiction-specific services.

3. Use of the Information

• Service Delivery: Processing orders and facilitating medical screenings.
• Communication: Resolving queries and following up on consultations.
• Improvement: Analyzing trends and building diagnostic algorithms.
• Security: Complying with law and preventing fraudulent activities.
• De-Identified Data: We may use anonymized data for research and marketing purposes.

4. Transfer and Disclosure of Information

You consent to the storage and processing of your data by third parties, including:

• Our holding companies, subsidiaries, and affiliates.
• Contractors and logistics partners bound by confidentiality.
• Healthcare practitioners for diagnostics and consultations.
• Legal authorities to comply with subpoenas or protect our safety.

5. Information Security

We protect your information during transmission using Secure Sockets Layer (SSL) software. While we implement strict technology standards prescribed by Indian law, you acknowledge the inherent risks of data transmission over the internet. Please protect your account and log off when finished.

6. Accessing and Correcting the Information

You may rectify inaccurate data or delete your account by contacting us. However, withdrawal of consent may result in our inability to provide Services. Note that uninstalled apps do not automatically delete your stored Personal Information or SPDI.

7. Retention of Information

SPDI is destroyed or anonymized once the purpose of collection is fulfilled, unless retention is required by law. Personal Information may be retained for business analytics in an aggregated, anonymous format.

8. Permissible Age

If you are under 18, please do not use the Services. If we discover a minor has provided information, we will take steps to delete it. Parents may contact hairskindoctor@gmail.com to request deletion.

9. Grievance Officer

In accordance with the IT Act, the contact details for the Grievance Officer are:

We endeavor to resolve grievances within one month of receipt.

10. Miscellaneous

Indemnity: You agree to hold us harmless against third-party claims arising from your misuse of information. Severability: If any clause is found void, the remaining clauses of this policy remain in effect.